What makes your diffusion technology different?
Our diffusers use waterless cold-air diffusion. Cold, pressurized air atomizes pure fragrance oil into a dry micro-mist — with no heat to alter the scent and no water to dilute it. You get the truest, longest-lasting expression of each blend, with no residue left behind.
Are the products safe around children and pets?
Yes. Our formulas are crafted to be safe for children and pets, and our cold-air method releases a dry mist free of the residues associated with heated or watered-down diffusion. As with any fragrance, we recommend sensible placement and ventilation.
Are your oils cruelty-free?
Absolutely. Every product is cruelty-free, and we hold our supply chain to the same standard. We do not test on animals.
How do I choose the right diffuser for my space?
Compact diffusers cover rooms up to about 600 sq ft, mid-size systems up to 1,200 sq ft, and large venue diffusers up to 6,000 sq ft. We also offer car diffusers and HVAC-integrated systems. Our scent advisors can help you pick the perfect match through the Contact page.
What is the current promotion?
We are running a sitewide event with up to 70% OFF on diffusers, oils, and collections, plus free worldwide shipping on every order — no minimum required. Offers cannot be combined unless stated.
How long does shipping take?
Orders are processed within 1 to 3 business days, and delivery typically arrives within 6 to 12 business days for both domestic and international addresses. You will receive a tracking number as soon as your order ships.
Are customs duties and taxes included?
For qualifying orders, we cover standard import duties and taxes, so the price you see at checkout is what you pay. Any rare destination-specific charges will be shown before you complete your purchase.
What is your return and refund policy?
You may return eligible items within 60 days of delivery for a full refund of the product price. We provide a free return label, and refunds are issued within 5 to 10 business days of inspection. See our Refund Policy for full details.
Do you offer a warranty on diffusers?
Yes. Our diffusers include a limited warranty against defects in materials and workmanship. It covers manufacturing and atomization failures under normal use but excludes damage from misuse or normal wear. Visit our Warranty page for the full terms.
How do I care for my diffuser?
Keep the unit clean and dry, use only recommended oils, and follow the quick-start care guide. Regular cleaning helps maintain atomization quality and extends the life of your device.
Can I pause or cancel a subscription?
Yes. Subscription plans can be paused or canceled at any time through your account. Returns of subscription shipments follow the same 60-day window as standard orders.
How can I get help with my order?
The fastest way is our Contact page. Our care team responds within 24 to 48 hours, seven days a week, and can help with tracking, modifications, product guidance, and technical support.