Free Worldwide Shipping
What's Included
Every order ships free to nearly every destination we serve — no minimum spend, no hidden handling fees. From a single oil to a full venue system, the shipping is on us.
Order Processing
Once you place an order, our warehouse team carefully inspects, packs, and dispatches your items. You will receive a confirmation email with tracking as soon as your parcel leaves our facility.
Processing Time
Standard Processing
Most orders are processed and handed to the carrier within 1 to 3 business days.
High-Demand Periods
During major sales (such as our sitewide 70% OFF events) and peak holiday seasons, processing may take slightly longer. We will notify you by email if any delay is expected and will always work to ship as quickly as possible.
Delivery Estimates
Domestic Delivery
Standard delivery typically arrives within 6 to 12 business days after your order ships, depending on your distance from our fulfillment centers.
International Delivery
International orders generally arrive within 6 to 12 business days as well, though customs clearance in your country may add time beyond our estimate.
Customs, Duties & Taxes
Duties Covered
We cover standard import duties and taxes on qualifying orders, so the price you see is the price you pay at checkout — no surprise fees at your door.
Import Considerations
In rare cases, certain destinations impose additional carrier or government charges outside our control. Where this applies, it will be noted at checkout before you complete your purchase.
Order Tracking
Your Tracking Number
A tracking number is emailed the moment your order ships.
The Tracking Portal
Use the link in your shipping confirmation to follow your parcel in real time, from our warehouse to your doorstep.
Damaged or Lost Shipments
If Your Order Arrives Damaged
Please photograph the packaging and the item as soon as possible, then reach out through our Contact page within 48 hours of delivery. We will arrange a replacement or refund promptly.
If Your Order Is Lost in Transit
If tracking shows no movement for an extended period, contact us and we will open a carrier investigation. We will send a replacement or issue a refund so you are never left waiting.
Resolution Timeline
Most shipping issues are resolved within a few business days of your report, and we keep you updated at every step.