60-Day Satisfaction Guarantee
Eligibility
We want you to love your scent. If you are not completely satisfied, you may request a return within 60 days of delivery for a full refund of the product price.
Items That Qualify
- Unused or gently used diffusers in original or reasonable condition
- Opened or unopened fragrance oils
- Candles, room sprays, reed diffusers, and accessories
- Gift sets returned in full
Items Not Eligible
- Final sale or clearance items marked non-returnable at checkout
- Empty or fully consumed products
- Items damaged through misuse after delivery
How to Start a Return
Step-by-Step
- Visit our Contact page and select "Returns & Refunds."
- Provide your order number and a brief reason for the return.
- Receive a free return shipping label by email.
- Send the item back using the provided label.
- We inspect the return and process your refund.
Free Return Label
We provide a prepaid return label on every qualifying return, so sending something back never costs you anything.
Refund Processing
Timeline
Once we receive and inspect your return, refunds are issued within 5 to 10 business days.
Refund Methods
Refunds return to your original payment method. Depending on your bank or card issuer, the amount may take a few additional days to appear.
Partial Refunds
If only part of an order is returned, we refund the corresponding product amount. Promotional discounts applied to the original order are honored proportionally.
Exchanges
If you would prefer a different scent or model, let us know through the Contact page and we will help arrange an exchange, subject to availability.
Subscription Returns
For subscription plans, you may pause or cancel at any time through your account. Returns of subscription shipments follow the same 60-day window described above.