Warranty Coverage
Coverage Period
Our scent diffusers include a limited warranty that protects against defects in materials and workmanship for a defined period from the date of purchase.
What's Covered
- Manufacturing defects in the diffuser body and internal components
- Malfunctions not caused by user error
- Failures of the atomization system under normal use
What's Not Covered
Exclusions
- Damage from drops, liquids inside the unit, or unauthorized repairs
- Use with incompatible or non-recommended oils
- Normal cosmetic wear such as scratches or discoloration
Wear and Tear
Routine aging, filter life, and consumable parts are not covered, as they are expected to be replaced over time.
How to Make a Warranty Claim
Before You File
Please clean the unit according to the care guide, confirm the power source, and review the quick-start troubleshooting steps — many issues resolve in minutes.
Filing Steps
- Contact our support team through the Contact page with your order number.
- Describe the issue and include photos or a short video if helpful.
- Our team evaluates the claim and, if approved, advises next steps.
Evaluation and Resolution
Approved claims are resolved by repair or replacement at our discretion. Replacement units carry the remainder of the original warranty period.
Out-of-Warranty Repairs
Even outside the warranty window, we offer paid repair or replacement options so your favorite diffuser can keep working for years.
Limitations of Liability
This warranty is limited to the product itself and does not cover indirect or incidental damages. It gives you specific rights that may vary by region.